Effective: March 27, 2026

This privacy policy applies to all services provided by Ivy Nails Lounge.

1. Introduction

Ivy Nails Lounge (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you use our online booking system and related services.

2. Information We Collect

We may collect the following personal information when you use our services:

    • Contact Information — Name, phone number, and email address

    • Appointment Data — Service selections, appointment dates and times, preferred technicians

    • Visit History — Past services received, visit frequency, and preferences

    • Communication Preferences — SMS and email consent choices

    • Device Information — Browser type and session data when using our online booking

3. How We Use Your Information

Your information is used to:

    • Process and manage your appointments and waitlist position

    • Send appointment reminders and confirmations (with your consent)

    • Provide personalized service recommendations based on your visit history

    • Communicate promotional offers and updates (only if you opted in)

    • Improve our services and customer experience

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

 

    • Service Providers — Third-party tools that help us operate (e.g., SMS and email delivery services), bound by confidentiality agreements

    • Legal Requirements — When required by law, court order, or government regulation

5. Data Retention

We retain your personal information for as long as you remain an active customer of Ivy Nails Lounge. If you wish to have your data deleted, please contact us directly and we will remove your information within 30 days.

6. Your Rights

You have the right to:

    • Access the personal data we hold about you

    • Request correction of inaccurate information

    • Request deletion of your personal data

    • Opt out of marketing communications at any time

    • Withdraw consent for SMS or email communications

7. Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure storage, and access controls. However, no method of electronic transmission or storage is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please speak with a staff member at Ivy Nails Lounge or contact us through our booking system.